TERMS AND CONDITIONS OF USE

1. LEGAL NOTICES

Please read these Terms and Conditions of Use (“Terms of Use”) carefully, as they may affect your rights, including your right to a jury trial.

These Terms of Use govern each website, mobile application, mobile site, and online service provided by IntelliHaul Group LLC and any of its subsidiaries (collectively, “IntelliHaul,” “we,” “us,” or “our”) that links to these Terms of Use (collectively, the “Sites”), including intellihaul.com and the IntelliHaul Insight Platform and Fleet Manager Portal. By accessing or using any of the Sites, including by registering and maintaining an account to access the Sites, you acknowledge your careful review and acceptance of these Terms of Use. If you do not agree to these Terms of Use, you may not register or maintain an account or otherwise use or access any of the Sites or their contents.

2. ACCEPTANCE OF TERMS OF USE

These Terms of Use constitute an express agreement between IntelliHaul and you. BY ACCESSING, VISITING, OR USING THE SITES, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE CAREFULLY READ ALL OF THESE TERMS OF USE, THAT YOU UNDERSTAND EACH OF THEM, AND THAT YOU AGREE TO BE BOUND BY ALL OF THEM. IntelliHaul may at any time and from time to time revise these Terms of Use by updating this posting. You should visit this page—which is always accessible from the footer of the Sites—from time to time to review the current Terms and Conditions, because they are binding on you. Your use of the Sites following any such revisions constitutes your agreement to follow and be bound by the revised terms.

3. USE OF THE SITES

The purpose of the Sites is to provide you with information about and access to the services that IntelliHaul offers, including our logistics platform, fleet management tools, and related digital services. You agree that your access to the Sites and their contents shall be used solely for obtaining information and/or services and that you shall not use your account or otherwise access the Sites or their contents to directly compete with or gain a competitive advantage over IntelliHaul.

You shall not disrupt or otherwise interfere with the normal operation of the Sites, including without limitation posting or transmitting files that contain viruses, worms, Trojan horses, or any other contaminating or destructive features, or material that is harmful, offensive, threatening, abusive, or hateful. You shall not access or use the Sites in any manner that violates applicable federal, state, or local law.

You shall not use any robot, spider, scripting program, “page-scrape,” or other automatic or manual device, program, algorithm, or methodology to access, monitor, upload, download, scrape, or otherwise copy any portion of the Sites or their contents without the express prior written consent of IntelliHaul. You shall not reproduce or circumvent the navigational structure or presentation of the Sites to obtain or attempt to obtain any content of any portion of the Sites.

You agree that violation of these Terms of Use constitutes an unlawful and unfair business practice causing irreparable harm to IntelliHaul for which monetary damages would be inadequate, thus subjecting you to injunctive or equitable relief in addition to any other remedies available at law.

IntelliHaul cannot and does not represent or warrant that files available for downloading through the Sites will be free of infection, viruses, worms, Trojan horses, or other code that manifests contaminating or destructive properties. You assume all risk and responsibility for your use of the Sites and the Internet.

4. PROPRIETARY INFORMATION

As between you and IntelliHaul, all content of the Sites—including each Site’s appearance, “look and feel,” report formats, AI routing interfaces, dashboard designs, and information or system hardware used or supplied by IntelliHaul in connection with the use of such Site—is owned by IntelliHaul unless otherwise expressly indicated. You may not copy, distribute, transmit, display, modify, perform, or create derivative works from information or material on the Sites, except as expressly permitted in these Terms of Use. You may, however, download and make one copy of content and other downloadable items displayed on the Sites for your personal, noncompetitive use only, provided that you maintain all copyright and other notices contained in such content.

Any IntelliHaul trademarks, trade dress, service marks, logos, or trade names that appear on or are otherwise referenced on the Sites are the property of IntelliHaul Group LLC and no license or other right to use such marks, names, logos, or dress shall be deemed given without the express prior written permission of IntelliHaul.

5. CONFIDENTIALITY

With the exception of materials obtained from or available in the public domain, you shall treat as confidential the content provided on the Sites, including any proprietary logistics data, routing algorithms, fleet performance analytics, platform architecture information, and system hardware details used or supplied by IntelliHaul in connection with the Sites. You shall not disclose such content, information, or systems hardware to any third party without IntelliHaul’s prior written consent, and you will not use such content for purposes other than as expressly permitted in these Terms of Use.

Please note that if you have entered into a separate confidentiality or non-disclosure agreement with IntelliHaul, the content, information, and systems hardware of the Sites shall be included within the definition of “confidential information” for purposes of and pursuant to the term of any such agreement(s).

6. ACCOUNT REGISTRATION & SECURITY

Certain features of the Sites—including the Insight Platform and Fleet Manager Portal—require you to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Due to the safety-critical nature of remotely accessing fleet management tools, Multi-Factor Authentication (MFA) is mandatory for all Portal accounts. You must notify IntelliHaul immediately at security@intellihaul.com of any known or suspected unauthorized access to your account. IntelliHaul will never ask for your password via email or unsolicited communication. IntelliHaul reserves the right to terminate or suspend any account that poses a security risk or that is used in violation of these Terms of Use.

7. USER-SUPPLIED CONTENT

You agree that you are solely responsible for the accuracy and content of all information, data, text, or other materials that you provide to IntelliHaul via the Sites, and that IntelliHaul is not responsible or liable for this information. IntelliHaul cannot and does not screen all content provided by users of the Sites. IntelliHaul reserves the right to monitor such content and has the right, in its sole discretion, to remove any content it determines to be harmful, offensive, or otherwise in violation of these Terms of Use or IntelliHaul’s Privacy Policy.

By providing content to IntelliHaul via the Sites, you grant to IntelliHaul an unrestricted, irrevocable, worldwide, royalty-free, fully paid license to use, reproduce, display, perform, transmit, distribute, modify, or create derivative works from such content for purposes of operating and improving the Sites and Services.

You agree that you will not submit material that is copyrighted, protected by trade secret, or otherwise subject to third-party proprietary rights—including privacy and publicity rights—unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant IntelliHaul all of the license rights described herein.

8. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)

If you are a copyright owner or an agent thereof and believe that any submission made by a user of the Sites or other content on the Sites infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing pursuant to 17 U.S.C. § 512(c)(3):

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit IntelliHaul to locate the material;
• Information reasonably sufficient to permit IntelliHaul to contact you, such as your name, mailing address, telephone number, and email address;
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Only DMCA notices should be sent to the Copyright Agent; any other feedback, comments, or requests for service should be directed to Customer Service at legal@intellihaul.com. You acknowledge that if you fail to comply with all of the requirements of this provision, your DMCA notice may be invalid.

9. DMCA COUNTER-NOTICE

If you believe that content submitted by you and removed pursuant to a DMCA notice is not infringing, you may send a counter-notice containing the following information to the Copyright Agent:

• Your physical or electronic signature;
• Identification of the content that has been removed or disabled and the location at which the content appeared before it was removed or access was disabled;
• A statement that you have a good-faith belief that the content was removed or disabled as a result of mistake or misidentification of the content; and
• Your name, address, telephone number, and email address, and a statement that you consent to the jurisdiction of the federal courts located in the Central District of California, and that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, IntelliHaul may forward a copy of the counter-notice to the original complaining party.

10. DISCLAIMER AND LINKS TO THIRD-PARTY SITES

The Sites may contain information provided to IntelliHaul by third parties, including without limitation traffic data, route conditions, weather information, EV charging network status, and regulatory updates. This information is provided on the Sites for your convenience only, and IntelliHaul makes no warranties or representations as to the accuracy, reliability, or completeness of such information.

The Sites may also contain links to other third-party websites, which may offer other services, software, or resources. These links are provided for your convenience only. IntelliHaul has no responsibility for the content of those third-party websites and such links do not constitute endorsements by or affiliations with IntelliHaul. You agree and acknowledge that IntelliHaul is not responsible or liable for any content or related materials contained on any third-party websites.

You will not link or frame any portion of the Sites without the express prior written permission of IntelliHaul.

11. NO WARRANTY

THE INFORMATION AND MATERIALS CONTAINED ON THESE SITES ARE PROVIDED "AS IS" AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTELLIHAUL AND ITS MEMBERS, MANAGERS, OFFICERS, DIRECTORS, AGENTS, REPRESENTATIVES, SUBCONTRACTORS, AND SUPPLIERS HEREBY DISCLAIM: (i) ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT THE SITES’ CONTENT, FUNCTIONS, OPERATION, OR AVAILABILITY WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES OR THE SYSTEMS THAT MAKE THEM AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (ii) ALL WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE INFORMATION CONTAINED ON THE SITES; AND (iii) ANY LIABILITY FOR ERRORS, INACCURACIES, OR OMISSIONS IN THE INFORMATION CONTAINED ON THESE SITES AND FOR ANY DOWNTIME EXPERIENCED ON THE SITES.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTELLIHAUL SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, DIRECT, PUNITIVE, INDIRECT, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR RELATED TO YOUR USE OF THE SITES, OR A DELAY OR INABILITY TO USE THE SITES, INCLUDING WITHOUT LIMITATION DAMAGES DUE TO LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR DAMAGE TO SYSTEMS, EVEN IF INTELLIHAUL HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. INDEMNIFICATION

You hereby agree to release and hold IntelliHaul, its members, managers, officers, employees, agents, and representatives harmless from, and to defend and indemnify them against, any and all third-party claims, liability, damages, and/or costs (including without limitation reasonable attorneys’ fees) they incur arising out of or related to: (i) your use of the Sites; (ii) your violation of these Terms of Use; or (iii) your infringement of any intellectual property or other right of any person or entity.

14. SCHEDULED DOWNTIME AND OUTAGES

IntelliHaul does not guarantee continuous, uninterrupted, or secure access to the Sites, and operation of the Sites may be affected by factors outside of IntelliHaul’s control, for which IntelliHaul shall not be liable. IntelliHaul may from time to time, in its sole discretion, periodically schedule system downtime for maintenance and other purposes. IntelliHaul will endeavor to provide reasonable advance notice of scheduled maintenance where practicable, via the Sites or by email to registered account holders.

15. PRIVACY

The IntelliHaul Privacy Policy, available at intellihaul.com/privacy, applies to use of the Sites and its terms are made part of these Terms of Use by reference. The IntelliHaul Cookie Policy, available at intellihaul.com/cookie-policy, also applies to your use of the Sites and describes how we use cookies and similar tracking technologies, including your opt-out options.

16. PHONE AND SMS COMMUNICATIONS

In order to provide the best service, IntelliHaul communicates with customers, prospective customers, and registered users via telephone and SMS where consent has been provided. By providing your phone number to IntelliHaul and agreeing to receive phone or SMS communications, you consent to the receipt of prerecorded or automated voice messages and/or automatically dialed calls and text messages from IntelliHaul and its affiliates and subsidiaries.

SMS communications from IntelliHaul are provided on an opt-in basis only. Message and data rates may apply. Message frequency varies. To opt out of SMS communications at any time, reply STOP to any SMS message from IntelliHaul. To request help, reply HELP. IntelliHaul does not charge a fee for receiving text messages. Participating carriers are not liable for delayed or undelivered messages.

17. DISPUTE RESOLUTION

A.  Disputes. The terms of this Section shall apply to all Disputes between you and IntelliHaul. “Dispute” means any dispute, claim, or action between you and IntelliHaul arising under or relating to any Site, these Terms of Use, or any other transaction involving you and IntelliHaul, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis, and shall be interpreted to be given the broadest meaning allowable under law.

B.  Binding Arbitration. You and IntelliHaul agree: (i) to arbitrate all Disputes between the parties pursuant to the provisions in these Terms; (ii) these Terms memorialize a transaction in interstate commerce; (iii) the Federal Arbitration Act (9 U.S.C. § 1, et seq.) governs the interpretation and enforcement of this Section; and (iv) this Section shall survive termination of these Terms. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED. The arbitrator may award you the same damages as a court sitting in proper jurisdiction, as limited by the Limitation of Liability in Section 12 of these Terms, and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

C.  Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state or municipality if the action is within that court’s jurisdiction and is pending only in that court.

D.  Dispute Notice. In the event of a Dispute, you or IntelliHaul must first send to the other party a written notice of the Dispute setting forth the name, address, and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”). The Dispute Notice to IntelliHaul must be addressed to: IntelliHaul Group LLC, Attn: Legal Department, Ontario, California 91761 or emailed to legal@intellihaul.com. If IntelliHaul and you do not reach an agreement to resolve the Dispute within sixty (60) days after the Dispute Notice is received, you or IntelliHaul may commence an arbitration proceeding. Each party agrees to act in good faith to seek to resolve the Dispute before commencing arbitration.

E.  WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND INTELLIHAUL AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS OR CLASS ARBITRATIONS. NEITHER YOU NOR INTELLIHAUL WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.

F.  Arbitration Procedure. If a party elects to commence arbitration, the arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org or by calling 1-800-778-7879. If there is a conflict between the AAA Rules and these Terms, these Terms shall govern. All Disputes shall be resolved by a single neutral arbitrator. The arbitrator shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or any part of these Terms is void or voidable. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. Arbitration hearings may be conducted by telephone or video conference. In-person hearings shall take place in San Bernardino County, California.

G.  Initiation of Arbitration. To commence arbitration, the initiating party must: (i) prepare a written Demand for Arbitration describing the Dispute and the damages sought; (ii) send one copy to the AAA at its Case Filing Services address; and (iii) send one copy to the other party at the address provided in the Dispute Notice or as otherwise agreed.

H.  Hearing Format. The arbitrator shall issue a written decision explaining the essential findings and conclusions on which any award is based. The amount of any settlement offer made by either party shall not be disclosed to the arbitrator until after the arbitrator has determined the amount, if any, to which a party is entitled.

I.  Arbitration Fees. Payment of all filing, administration, and arbitrator fees will be governed by the applicable AAA rules. Both parties agree to work together in good faith to ensure that arbitration remains cost-effective for all parties.

J.  One-Year Filing Limitation. To the extent permitted by law, any claim or Dispute to which this Section applies must be filed within one (1) year of when the claim or Dispute Notice first could be filed. Claims not filed within one year are permanently barred.

K.  30-Day Opt-Out. IF YOU DO NOT WISH TO BE BOUND BY THE ARBITRATION PROVISION IN THIS SECTION, YOU MUST NOTIFY INTELLIHAUL BY EMAILING legal@intellihaul.com WITHIN 30 DAYS OF THE DATE YOU FIRST ACCEPT THESE TERMS. In your email, provide your (a) full name, (b) address, (c) phone number, and (d) account username, and state: “I wish to opt out of the arbitration provision contained in IntelliHaul’s Terms of Use.” Opting out of arbitration does not affect any other provisions of these Terms of Use.

L.  Severability. If any provision in this Section is found unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force. If the prohibition against class or representative actions is found unenforceable, this entire Section shall be null and void.

M.  Exclusive Venue for Other Controversies. IntelliHaul and you agree that any controversy excluded from the arbitration provision (other than an individual action in small claims court) shall be filed only in the state or federal courts located in San Bernardino County, California, and each party irrevocably consents to the exclusive jurisdiction of such courts.

18. INTERNATIONAL USERS & EXPORT CONTROLS

The Sites are controlled and operated by IntelliHaul from its offices in Ontario, California, United States of America. IntelliHaul makes no representations that the content of the Sites is appropriate or available for use in locations outside the United States, and access to the Sites in territories or countries where such access is illegal is strictly prohibited. If you access the Sites from outside the United States, you are responsible for compliance with all applicable local laws.

You may not use the Sites or export materials contained thereon in violation of U.S. export laws and regulations, including those administered by the Bureau of Industry and Security (BIS) and the Office of Foreign Assets Control (OFAC). By accessing the Sites, you represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or comprehensive OFAC sanctions. You also represent that you are not identified on any U.S. Government restricted or prohibited party list, including the OFAC Specially Designated Nationals and Blocked Persons List (SDN List) or the BIS Entity List.

Customer represents and warrants that neither it, nor any of its employees, agents, or authorized end-users accessing the Sites or Platform, are individuals or entities listed on any U.S. Government sanctions list, including the OFAC SDN List, the BIS Entity List, the BIS Denied Persons List, or any other applicable restricted party list. Customer assumes full responsibility for screening and vetting all authorized users prior to granting access and on an ongoing basis. IntelliHaul reserves the right to immediately suspend or terminate any account upon receiving credible information of a sanctions-related concern, without liability to Customer for any resulting service interruption.

19. INVALIDITY OF TERMS

If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely expresses the intent of the original provision, and the remainder of these Terms of Use shall continue in effect.

20. TERMINATION OR SUSPENSION OF ACCESS

IntelliHaul may terminate or suspend your access to any or all of the Sites at any time, with or without cause and with or without notice. Upon termination, your right to use the Sites immediately ceases. Provisions of these Terms of Use that by their nature should survive termination—including intellectual property ownership, warranty disclaimers, indemnification, and dispute resolution—shall survive.

21. WAIVER

Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by IntelliHaul. IntelliHaul’s failure to strictly enforce the performance of any provision of these Terms of Use shall not be deemed a waiver of its rights under such provision. IntelliHaul may assign its rights and duties under these Terms of Use to any party at any time without notice to you.

22. GOVERNING LAW

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Subject to the dispute resolution provisions in Section 17, any legal action or proceeding arising under these Terms of Use that is not subject to arbitration shall be brought exclusively in the state or federal courts located in San Bernardino County, California.

23. CHANGES TO THE SITES AND THESE TERMS OF USE

IntelliHaul has the right, at its sole discretion, to modify these Terms of Use and to change, suspend, or discontinue all or any portion of the Sites at any time, without notice, with such changes effective upon posting on the Sites. IntelliHaul will endeavor to notify registered account holders of material changes to these Terms of Use via email. Your continued use of the Sites after any modification constitutes your acceptance of the revised Terms of Use.

24. MISCELLANEOUS

These Terms of Use, together with the IntelliHaul Privacy Policy and Cookie Policy incorporated by reference herein, constitute the entire agreement between you and IntelliHaul with respect to your use of the Sites and supersede all prior and contemporaneous understandings regarding such subject matter. Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

25. QUESTIONS, COMMENTS, AND SERVICE ISSUES

If you have any questions, comments, complaints, or service issues pertaining to the Sites, please contact us:

Last updated: April 29, 2026

© 2026 IntelliHaul Group LLC. All Rights Reserved.

These Terms govern use of the IntelliHaul website and web services only. Separate agreements govern commercial fleet and logistics services.